Delivery information
FREE SHIPPING
At Lilyon Shop, we are delighted to offer our customers exceptional value and service. That's why we provide complimentary shipping from our warehouses in Asia via trusted carriers such as PostNL, Turkeypost, ePacket, or EMS, and in the USA through USPS.
SHIPPING TO OVER 200 COUNTRIES
We take pride in our ability to offer international shipping services. While we endeavor to reach customers worldwide, there are certain regions we may be unable to ship to. Should you reside in one of these locations, we will promptly notify you.
LOST/MISSING PACKAGES
Lilyon Shop assumes no responsibility for lost or missing packages resulting from inaccuracies in the shipping address provided during checkout. It's essential to ensure the accuracy of your billing and shipping information before finalizing your order. In the event of an error on our part, we will rectify the situation promptly and at no additional cost to you.
CUSTOMS
Please be advised that Lilyon Shop is not accountable for any customs fees incurred once the items have been shipped. By purchasing our products, you acknowledge that your order may be subject to customs fees upon arrival in your country.
SHIPPING TIME
The shipping duration varies depending on the destination. Here are our estimated shipping times:
- United States: 7-14 business days
- Canada, Europe: 8-15 business days
- Australia, New Zealand: 8-15 business days
- Central & South America: 10-20 business days
- Asia (excluding Vietnam and Hong Kong): 15-35 business days
- Middle East & Africa: 15-35 business days
Please note that the maximum delivery time is 50 business days. Additionally, there is a processing time of 2-5 days for all orders. Please be aware that these estimates exclude any delays due to customs clearance.
For shipments to India, the shipping time is extended to 30-60 days due to restrictions and limited carrier options. If ePacket is utilized due to a lack of alternative carriers, the estimated delivery time is 20-50 days. Liquid and electronic products may require an additional 5-10 days for delivery.
TRACKING INFORMATION
Once your order is shipped, you will receive an email containing a tracking number. However, please note that tracking information may not always be available for orders shipped via our free shipping option.
OUR TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
Some shipping companies may take 2-5 business days to update tracking information in their system. If your tracking number shows no information after this period, please don't hesitate to contact us for assistance.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Due to logistical considerations, items from the same order may occasionally be shipped in separate packages, even if combined shipping was requested.
If you have any further inquiries, please don't hesitate to reach out to us. We're here to assist you in any way we can.